The hotel and catering industry is currently experiencing major recruitment difficulties. The first KYU barometer of recruitment tensions has set out to analyse these difficulties.
However the sector had a highly available workforce (seasonal workers, extras, etc.), 2 risk factors became apparent during the crisis: the unsustainability of jobs and restrictive working conditions. According to the French Ministry of Labour, the halt in activity has led to the departure of 450,000 people between 2020 and 2021, particularly temporary and seasonal workers who became particularly vulnerable due to the crisis.. The recovery in demand has therefore come up against a shortage of available labour.
The waiter and bartender professions, as well as geographical areas subject to seasonal activity, are now highly exposed to tensions. Increased demand in these sectors has led to a decrease in available labor, exacerbating the mismatch between the geographical distribution of workers and job opportunities.
In response to these difficulties, companies in the sector are seeking to increase their attractiveness by focusing on :
The sustainability of jobs – offering more permanent and full-time contracts;
Salaries – the sector’s social partners are moving towards an agreement to increase the pay scale.
However, issues around working conditions, which have become more acute in a post-covid society, could remain an obstacle to the reduction in tensions.
Click here for our full analysis.
KYU Recruitment Tensions Barometer – Hospitality – January 2022
Main achievements
Assessment of recruitment tensions and their origins prior to the health crisis
Analysis of the dynamics of tensions after the health crisis
Identification of the professions and skills most exposed to tensions
Regional analysis of recruitment tensions before and after the health crisis
Key figures :
x2.5: change in the number of job offers published in the hotel and catering sector between the first and second halves of 2021.
+6 points: change in the proportion of open-ended contracts in job offers in the hotel and catering sector between 2019 and 2021.
39%: in Auvergne-Rhône Alpes, growth in the number of job offers in the sector was 39% higher than the national average.
